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Renee17's avatar
Renee17
Follower
Jan 16, 2022

Internet connection issues

Recently had a power outage and cable outage.  Internet now running and able to connect to a laptop.  However does not connect to mobile phones or TVs.  Internet Service provider states internet service is working.  Any advice for fixing connectivity to the mobiles phones or TVs?

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 16, 2022

    Netgear has set up a community forum specifically for the Cable Modem products. Most of the people who watch that forum are more likely to have experience with Cable modems and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 16, 2022

    Have you simply went into those devices and "forgotten" the network and reconnected devices? 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 17, 2022
    Renee17 wrote:

    However does not connect to mobile phones or TVs. 

     

    Your router does not connect to mobile phones or TVs. They connect to the router

     

    Tried starting everything in the recommended order?

     

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.

    Then restart the wifi devices.