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mjlc2755's avatar
mjlc2755
Follower
Sep 30, 2017

Internet troubles

I was having troubles with the WiFi so I hard reset my router and now the internet is just gone, the routers lights a lit White like normal but there is no WiFi, I have unplugged the router and the modem but nothing works also if I connect my phone to the WiFi, which isn't working, and go on the nether genie app it will pull up all the information as if I have internet but I don't please help.

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello mjlc2755

     

    Have you contacted your ISP and see if they are able to detect the modem and make sure nothing is wrong on your account?

     

    DarrenM