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Forum Discussion
mjlc2755
Sep 30, 2017Follower
Internet troubles
I was having troubles with the WiFi so I hard reset my router and now the internet is just gone, the routers lights a lit White like normal but there is no WiFi, I have unplugged the router and the modem but nothing works also if I connect my phone to the WiFi, which isn't working, and go on the nether genie app it will pull up all the information as if I have internet but I don't please help.
1 Reply
- DarrenMSr. NETGEAR Moderator
Hello mjlc2755
Have you contacted your ISP and see if they are able to detect the modem and make sure nothing is wrong on your account?
DarrenM