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Forum Discussion
spruce-bruce
Mar 28, 2017Aspirant
Invalid Serial Number
I've had my modem for a couple of years, and have used it successfully in the past. I moved about a year ago and no longer used my modem, but now need to set up an internet connection again. I ca...
DarrenM
Mar 30, 2017Sr. NETGEAR Moderator
Hello spruce-bruce
You would have to work with the ISP on that there is a issue in there billing system not registering the device.
DarrenM
- spruce-bruceMar 30, 2017Aspirant
Whoever I was talking to at Cox told me they were unable to do anything. I'm perfectly willing to accept that this is on their end, but I'm frustrated that both you and cox are telling me there's nothing either of you can do.
Either way I bought a new modem two days ago and have moved on with my life.