It would seem that my CM2000 is dead now

Question

I have had this modem for about 5 months now, and a simple power cycle using the reboot modem button on the devices UI page under where the MAC and serial number is bricked it or fried it. Now I have the flashing lights of death, it wont reset, it wont even show up as connected to my router, nothing. I had to activate my CM1000 until I get my support ticket approved to send the old one back. I only power cycled to see if the noise on higher channels would stop showing up. Self diagnosis before I call a costly truck roll to my house, and have to pay Xfintiy for a repair.
https://www.youtube.com/shorts/UckbwxFusYY
How could using something designed in the modem cause this? All my power cables, all my coax is fine it would seem.

FURRYe38 · Answer

We don't have that resource here in the forums.&nbsp;
Might contact a forum moderator as well:
DarrenM&nbsp;olympos1625&nbsp;

FURRYe38 · Answer

I would contact NG support:
https://my.netgear.com/support/contact.aspx
&nbsp;
I've rebooted mine many times and haven't had any problems.&nbsp;

strykerzr350 · Answer

I already contacted them prior to me making this thread. How long does it take for them to get back to me?

strykerzr350 · Answer

This kinda bums me out it actually had a password on it that was kinda cool. Plus I hate it when tech decides to not work. This is literally my first ever modem that died on me and I have been using DOCSIS since 2008.I got my CM1000 running right now as a means to be able to have internet in my house. While I wait for support.

FURRYe38 · Answer

Have you checked he power adapter for the CM2000? Volts and Amps to spec at the tip?

Forum Discussion

It would seem that my CM2000 is dead now

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