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Forum Discussion

Hardworker's avatar
Hardworker
Aspirant
May 03, 2017

Loss of home wi-fi newwork

Have CG3000D modem/router for 4 years. WiFi connection was just my default (network) setting which appeared when I connected the unit. Last week, after the Cox cable repairman left I no longer had the default network. Cox couldn't help and directed me to netgear. Netgear said that they couldn't help unless I paid a minimum of $89.99. Tried resetting the box without success. Does anyone have a suggestion?.

Troubleshooting

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 05, 2017

    Hello Hardworker

     

    To get it back to the default you just need to do a factory reset by holding the reset button for 10 seconds.

     

    DarrenM

    • Hardworker's avatar
      Hardworker
      Aspirant
      May 05, 2017

      Darren,

       

      Thank you for your suggestion.Tried it twice without results. Is there anything else I can try?

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        May 08, 2017

        Hello Harworker

         

        Do you have a pc connect via ethernet? if so bring up a web browser and go to 192.168.0.1 should prompt you to log in and use admin/password to login after that go to the wireless settings and you should be able to change the name and password of the wireless.

         

        DarrenM