Forum Discussion

Aspirant

Oct 16, 2017

modem CMD31T not working with Wifi router or ooma

Our current Netgear cable modem CMD31T will not work when connected to a wifi router or ooma VOIP home phone service. The modem seems to only work when connected directly to the PC. I have tried diff...

cable modem

Troubleshooting

DarrenM

Sr. NETGEAR Moderator

Oct 18, 2017

Have you tried to factory reset the unit?

DarrenM

musturd

Aspirant

Oct 18, 2017

I did not want ot attempt that just in case it messed with current setup, which it is being used as Cox cable internet directly into computer vai this modem. Would that reset inrupt that service?

Thanks

Matt M

DarrenM
Sr. NETGEAR Moderator
Oct 19, 2017
No ti should not affect the service from your ISP.

DarrenM
- musturd
  Aspirant
  Oct 24, 2017
  I reset modem, but no change to problem.
  
  Ooma phone works when directy plugged into modem but modem is not showing correct lights. (meaning not funtioning correctly). Tried a new Wifi router as well which does not work either.Modem only works correctly when plugged directly into PC. There seems to be a compatiblity issue with other equipment, but not PC.
  
  Thanks Matthew