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Forum Discussion
sheepherda
Sep 09, 2025Aspirant
My CAX80 started acting up
My CAX80 started acting up yesterday as well. No idea what changed but devices on 2.4 Ghz would work fine. Anything on 5 Ghz was sporadic connecting to the internet. Very frustrating when you work fr...
- Sep 10, 2025
Once it updated to the latest firmware 5.1.1.8 again over night, I was able to disable the Protectrion Engine and that appears to have resolved my issues.
sheepherda
Sep 09, 2025Aspirant
This was supposed to be a response on another thread and not a new one. LOL Yes a factory reset has been completed since the last fw update. I'm on ch 1 & 48. Armor disabled, no parental controls, etc...
I have tried with smart connect enabled and disabled.
WiFi continues to allow me to connect locally to devices, it just doesn't allow internet access.
FW ver is 5.1.1.8
FURRYe38
Sep 09, 2025Guru - Experienced User
What wifi devices do you have connecte? Brand and model#
Is Smart Connect enabled or disabled?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see:
IPv6, and Protection Engine
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
Which ISP are you with?