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simonette7's avatar
simonette7
Follower
Jan 09, 2016

N300 error message for Parental Controls

We just set up our modem with WOW and we are getting an internet signal but when I go to set up the Parental controls I receive this message "INternet is not available.  Please connect your router to inernet first.  It is connected and our devices are geting internet.  I have unplugged the modem as well as turned it off and back on and I still get the message.  I have checked for the firmware.  it is version V1.01.11 and I don't have an option to update it.  How do I get the modem to know it IS getting internet??

Thank you

Jennifer

Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 11, 2016

    Hello simonette7

     

    If you are trying to click the parental controls in the modem GUI that should just pop up a window to set up a parental control openDNS account. But the place that you control the parental controls is actually through the Genie app you will want to download that and then you should be able to set up the parental controls. Here is a link to the Netgear Genie app.

     

    http://www.netgear.com/home/discover/apps/genie.aspx

     

    DarrenM

    • dherberger's avatar
      dherberger
      Aspirant
      Apr 28, 2016

      I am also having this issue.  I have the Genie app on my Mac and my iPhone.  Does not work.  I get the "need to connec to the internet error".  My online research sent me to OpenDNS.  They said it is a firmware issue and I should try to use LPCManager v 1.0.4 (doesnt work either, get the internet connection error there too).

       

      Personal thought, why promote a feature that does not work?