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AeroBuff's avatar
AeroBuff
Aspirant
Nov 21, 2016
Solved

N450 WiFi Suddenly Unable to Connect

Hello everyone, I have the N450 mode/router and have had zero issues with the wired or wireless capabilities since purchas in 2014.  However, I had a party this past Saturday where a few people sign...
Firmware
Hardware
Troubleshooting
  • AeroBuff's avatar
    AeroBuff
    Nov 23, 2016

    OK it all makes sense now.  When I connected with my work laptop I received an "incorrect PSK for network SSID" error.  When I started troubleshooting, I saw that my "pass phrase" wasn't what it usually is, so I changed it to what I thought would just be the name of my network.  I know, silly me.  Somehow it was changed back to the router name.  Anyway, I just reverted back to my original pass phrase and I'm not connected.  

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 22, 2016
AeroBuff wrote:

Hello everyone,

I have the N450 mode/router ...

 

 

That's not a modem/router. It is a wifi standard.

 

If you can find the model number, then you can look at the support pages for that device.

 

Support | NETGEAR

 

AeroBuff's avatar
AeroBuff
Aspirant
Nov 22, 2016

Thanks for the link.  I downloaded Netgear Genie and it shows my WiFi is not running.  My control panel via internet browser shows it running and the light on the "wifi standard" is on for wifi.  That's all Genie was able to do for me at this time.  

 

Any thoughts on why this happened so suddenly?  I'm running the correct firmware version.  

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 22, 2016

    Hard to know. You still, have not told us what model of Netgear device you have.

     

    N450 is a wifi standard, not a model of router or modem. Netgear makes several N450 devices.

     

     

     

     

    • AeroBuff's avatar
      AeroBuff
      Aspirant
      Nov 22, 2016

      Woops, my apologies.

      Model number: CG3000DV2

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 22, 2016

        This is one of those freaky devices that is really in the hands of your ISP.

         

        What do you see when your devices try to connect to the wifi? Any useful messages?

         

        One thing that you could try is to reset it to the factory default settings. See page 54 of the manual. This will restore the old default SSID and passwords, just in case one of your guests messed around with the settings.

         

        You could also tell your wifi devices to forget the SSID and passwords for the CG3000DV2 and then set up the connections again.