NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PaulaJayOh's avatar
PaulaJayOh
Follower
Apr 19, 2016

N600 C3700 Slow Wifi

I have the N600 C3700 Modem Router. I use Comcast for internet (Blast) and get about 90 Mbps wired and 7-15 Mbps over wifi. I have updated firmware (V2.02.08), factory resetted (several times), changed channels, and even had a Comcast tech out to my house. Any other suggestions would ge greatly appreciated.

Hardware
Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Apr 25, 2016

    Hello PaulaJayoh

     

    Have you tested the wifi speed on more than 1 device? also do you have a old wifi device that only uses 802.11B? really old devices if connected can slow the whole network down.

     

    DarrenM

    • LRDRAKEII's avatar
      LRDRAKEII
      Aspirant
      Aug 20, 2016

      I also have a N600 C3700 Cable Modem / Wireless Router.  Connected via RJ45 cable - superfast.  WiFi - completely different story.  I downloaded Acrylic WiFi Home and it registers a WiFi strength of -60 (weak) and I am in the same room.  Guest level is -67 (slightly better, but still poor).  The 5G level is -72.  Again, I am less than 8 foot from the wireless router.  I am puzzled as my Printer is showing -54 (good).  It doesn't take far for the WiFi signal to be come unusable. 

       

      It is pretty annoying that I bought this Cable Modem/Wireless Router less than 2 years ago and Netgear wants me to pay $49.95 just to talk to someone to determine if the unit has gone bad.  I am extremely disappointed by the poor WiFi signal (and I have tried almost every differnt channel with no increase in signal strength.  Is there anything I can do besides buying a new one (and it won't be a Netgear if that is the case - it would have been much cheaper to rent one from Comcast).  Any help?