Need help with CM1000v2, packet loss + high latency with spectrum ISP

Question

Hello, I need help determining my issue with my internet, is any of these values out of wack??

<tabindex=-1>Startup Procedure</tabindex=-1>

Procedure	Status	Comment
Acquire Downstream Channel	297000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR / MER	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	QAM256	1	297000000 Hz	5.2 dBmV	43.8 dB	195621779	0	0
2	Locked	QAM256	2	303000000 Hz	4.8 dBmV	43.9 dB	195625790	0	0
3	Locked	QAM256	3	309000000 Hz	4.8 dBmV	44.1 dB	195629493	0	0
4	Locked	QAM256	4	315000000 Hz	4.4 dBmV	44.1 dB	195632860	0	0
5	Locked	QAM256	5	321000000 Hz	4.1 dBmV	43.5 dB	195636767	0	0
6	Locked	QAM256	6	327000000 Hz	3.9 dBmV	43.6 dB	195640526	0	0
7	Locked	QAM256	7	333000000 Hz	3.8 dBmV	43.3 dB	195643936	0	0
8	Locked	QAM256	8	339000000 Hz	3.9 dBmV	43.4 dB	195625033	0	0
9	Locked	QAM256	9	345000000 Hz	3.8 dBmV	43.7 dB	195651853	0	0
10	Locked	QAM256	10	351000000 Hz	3.6 dBmV	43.6 dB	195655614	0	0
11	Locked	QAM256	11	357000000 Hz	3.4 dBmV	43.4 dB	195659345	0	0
12	Locked	QAM256	12	363000000 Hz	3.5 dBmV	43.6 dB	195663333	0	0
13	Locked	QAM256	13	369000000 Hz	3.3 dBmV	43.5 dB	195666834	0	0
14	Locked	QAM256	14	375000000 Hz	3.1 dBmV	43.3 dB	195670516	0	0
15	Locked	QAM256	15	381000000 Hz	3.0 dBmV	43.1 dB	195674497	0	0
16	Locked	QAM256	16	387000000 Hz	3.2 dBmV	43.4 dB	195677152	0	0
17	Locked	QAM256	17	393000000 Hz	3.1 dBmV	43.2 dB	195680911	0	0
18	Locked	QAM256	18	399000000 Hz	3.1 dBmV	43.3 dB	195684721	0	0
19	Locked	QAM256	19	405000000 Hz	3.4 dBmV	43.5 dB	195688231	0	0
20	Locked	QAM256	20	411000000 Hz	3.3 dBmV	43.3 dB	195691941	0	0
21	Locked	QAM256	21	423000000 Hz	3.1 dBmV	43.2 dB	195696097	0	0
22	Locked	QAM256	22	429000000 Hz	3.0 dBmV	43.3 dB	195700315	0	0
23	Locked	QAM256	23	435000000 Hz	2.8 dBmV	43.2 dB	195703449	0	0
24	Locked	QAM256	24	447000000 Hz	2.2 dBmV	43.1 dB	195707069	0	0
25	Locked	QAM256	25	453000000 Hz	2.1 dBmV	43.1 dB	195711291	0	0
26	Locked	QAM256	26	459000000 Hz	2.0 dBmV	43.0 dB	195714648	0	0
27	Locked	QAM256	27	465000000 Hz	2.1 dBmV	43.0 dB	195718437	0	0
28	Locked	QAM256	28	471000000 Hz	2.1 dBmV	43.1 dB	195721833	0	0
29	Locked	QAM256	29	477000000 Hz	2.0 dBmV	42.9 dB	195725956	0	0
30	Locked	QAM256	30	483000000 Hz	2.0 dBmV	43.0 dB	195726644	0	0
31	Locked	QAM256	31	489000000 Hz	2.0 dBmV	43.0 dB	195726593	0	0
32	Locked	QAM256	32	495000000 Hz	1.9 dBmV	42.9 dB	195728705	0	0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>

Channel	Lock Status	Modulation	Channel ID	Frequency	Power
1	Locked	ATDMA	2	24000000 Hz	43.3 dBmV
2	Locked	ATDMA	3	30400000 Hz	43.5 dBmV
3	Locked	ATDMA	4	36800000 Hz	42.8 dBmV
4	Not Locked	Unknown	0	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Hz	0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0, 1, 2	33	617000000 Hz	-1.2 dBmV	38.5 dB	1108 ~ 2987	168182769	158427119	0
2	Not Locked	0	0	0 Hz	6.1 dBmV	0.0 dB	0 ~ 4095	0	0	0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Locked	3, 4, 11, 12, 13	9	5850000 Hz	39.3 dBmV
2	Not Locked	3, 4, 11, 12, 13	0	0 Hz	0.0 dBmV

FURRYe38 · Answer

No.
&nbsp;
Whats the Event logs page look like?&nbsp;
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;What is the brand and model of the host wifi router connected to the modem?
&nbsp;
Are you testing for PL with a wired PC connected directly to the back of the modem with out any router in the middle?

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Need help with CM1000v2, packet loss + high latency with spectrum ISP

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