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Forum Discussion
Netgear C3700 - 2.4GH password not recognized
Hello,
I have a Netgear c3700 router which will randomly disconnects devices connected to the 2.4GH wireless band. The 5G wireless band and connected devices are not (never) impacted by this problem. I am using the defualt password provided by the manufacturer. I have multiple device types, smart phones, alexa, laptops etc. which can only connect to the 2.4GH wireless band, and they will all randomly disconnect. When I try to connect manually from one of the devices (it still shows as an available active network band) I will get a invalid password message. Rebooting the router is the only way to correct. After a reboot all devices (with saved passwords) reconnect and work until the intermittent issue occurs again.
Any suggestions for this issue?
Appreciate your time and suggestions.
-Mike
5 Replies
any special characters in the ssid/password? If so remove them.
I'd also try changing what channel the C3700 is on for 2.4ghz. It suffers from interference because of the limited channels available.
I'd also try a simply factory reset and reinstall. Sometimes this helps with issues like that.
Thanks for the reply!
No there arent any special characters within the password. I was thinking about changing the channel, but wasntsure what to change the channel to, do you have any suggestions for this configuration? Also I can certainly attempt a factory reset of the router, what impact would this have? I hadnt logged into the router in the past t0 make any changes so wouldnt lose any special settings, would endpoints re-connect automatically once the device is back online, or are there further steps required to get the device into working order? T
hanks again.
Yes, if you reset and setup from scratch and use same SSID name and PW, devices will reconnect.
