Netgear C3700 Modem/Router

Question

&nbsp;my internet service provider is Comcast/Xfinity - &nbsp;I've had &nbsp;half a dozen service calls, new wiring new this speed tests by different technicians and this evening I'm told that it's my personal router/modem the Net Gear 3700 &nbsp;ok so I google Net gear and you can't talk to anyone in customer service unless you pay the fee. &nbsp;honestly I need to figure out why I'm paying Xfinity for 100 mbs of speed and getting less than 10 - it doesn't matter what time of day or what day of the week my speeds are REDICulous. &nbsp;Any suggestions on what I can try to fix this; signed, faithly yours - desperate mom

DarrenM · Answer

Hello TerryC

&nbsp;

Is it 10 Mbps on wireless or on wired connections or both? Also did you upgrade to the C3700 recently it could be a coding issue on comcasts side where your old modem is still set to 100 mbps and your new one is set to the default 10.

&nbsp;

DarrenM

TerryC · Answer

thanks for the suggestion on how to fix it but there isn't any place on Subscriptions and notifications to change Settings ? &nbsp;so I'm still not able to fix the issue

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Netgear C3700 Modem/Router

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