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JimCurry's avatar
JimCurry
Follower
Dec 19, 2023

Netgear C3700 Question

I've used the C3700 with Xfinity since 2015.  We had a power failure and after power restoration none of my computers, phones, cameras, tvs see either the 2.4 or 5 wifi signals.  The ethernet connection works which is how I'm connected here. 

I've turned it on/off, unplugged, pushed the wifi button in front, but nothing seems to work.  Any suggestions?

Jim Curry

Troubleshooting

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 19, 2023

    "tvs see either the 2.4 or 5 wifi signals." Did you mean neither? 

     

    Try a factory reset on the modem by pressing the reset button for 15 seconds then release.

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 19, 2023

    Did you push and hold for at least 2 seconds on the wifi on/off button? 

    Also, it might be time to upgrade. Thats a pretty low performing modem with a N600 router. 

    Its pretty old/slow. Unless you're paying for the most base model speeds, you might see a nice improvement in speeds by upgrading to something from this generation