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dknaggert's avatar
dknaggert
Aspirant
Oct 20, 2016

Netgear C6300 ambar upstream light.

Due to renovation I had to move the router. It is now on a splitter together with the TV. The the "Up Stream" LED stays solid amber. Internet doesn't work neither does my Vonage phone. This morning I moved it temporarily back to the old location - on the second floor -, every thing is fine. Comcast comes in at the basement and the TV is on the first floor. Could that be due to a weak signal at the TV and would a signal amplifier help?

8 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello dknaggert

     

    Yes you could be correct I would have comcast send someone out to check the signal on the new outlet.

     

    DarrenM

    • Jody's avatar
      Jody
      Apprentice
      Charter out today. tested all cable....No noise on line... Since the cable was old I insisted we run new cable from road....New cable from road connection all way to router/moden... Didn't help crap...Has to be the Netgear.........Unreal they won't help...Guess my business will go elsewhere...Sad as i buy routers for business with over 100K employees.......Oh well their loss.........
      • dknaggert's avatar
        dknaggert
        Aspirant

        In my case I found a solution to the problem. I checked by logging into 192.168.0.1 to find out which channels are crowded and switched to Channel 3 - every thing o.k. now

  • I'm guessing your talking about the wireless channels.

    Mine in set at 11 on the 2.4mz and 149 on the 5mz.

    I did change the 11 to a 1 but didn't notice a difference. It is a shame Netgear hasn't jumped in to help with this. I noticed several folks having the same issue.

    Thank you!