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surround's avatar
surround
Star
Apr 05, 2016
Solved

Netgear C6300 wifi not working with samsung galaxy s7 edge and regular s7

I have s7 edge and regular s7. I have 200mbps with time warner and have the netgear c6300. It won't connect properly to app store, youtube, oculus store etc. The iphones in my house work perfectly, as do my computers and laptops. The s7 phones work fine on other wifi connections, just not at home. Help!

Troubleshooting
  • Kiva's avatar
    Kiva
    May 10, 2016
    Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet. I hope this is a permanent fix to the problems and not a temporary one like the fixes I found here. I don't have the money to buy another router and I've just been waiting for the WiFi problem to get fixed so I can use my phone at home.

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  • Kiva's avatar
    Kiva
    Initiate
    May 10, 2016
    Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet. I hope this is a permanent fix to the problems and not a temporary one like the fixes I found here. I don't have the money to buy another router and I've just been waiting for the WiFi problem to get fixed so I can use my phone at home.
    • MinsMini's avatar
      MinsMini
      Tutor
      May 15, 2016

      So far that Samsung update has fixed the problem.  Not having any problem with downloading apps or doing anything I want to do on my phone when at home.  

      Netgear has agreed to give me a full refund of over $200 on my C6300 modem/router.  Since the Samsung update has taken care of the problem, I told Netgear that I would like to wait a week or 2 and see if this update from Samsung continues to work.  If it does, then it's up to me whether I want them to go ahead and refund me or stay with the C6300 unit.  Netgear has been amazing with all this.  

    • steve93101's avatar
      steve93101
      Aspirant
      Jun 06, 2016
      Kiva wrote:
      Samsung recently released a software update and now I'm able to watch YouTube videos and update my apps on the Google play store. I got my phone from T-Mobile so idk if the other phone companies have released the update yet.

      What firmware version do you have now on your phone that fixed the problem?  You have an S7? Or S7 Edge?

       

      I'm on T-Mobile with Galaxy S6 with the latest firmware (at least, that's available to me, which was the big update to Marshmallow), and it doesn't have the fix yet.

    • steve93101's avatar
      steve93101
      Aspirant
      Jun 06, 2016

      Could you clarify the "FIRMWARE UPDATE" post?

       

      I'm having a similar problem with Galaxy S6 (Play Store downloads & YouTube don't work, but non-Google things work), on Cox with C6300 firmware 1.02.20.

      Is firmware 1.02.21 expected to fix the problem?  Or is the problem only fixed for Comcast/TWC, with firmware 2.01.14?  (If so, is there a way I can use that firmware with Cox?)

       

      I also noticed that my phone has an IPv6 address (in addition to an IPv4 address), but IPv6 doesn't seem to be working, according to ipv6-test.com.  Is the problem with Play Store / YouTube related to IPv6?  How can I disable IPv6 in the C6300?  If not possible, please add this option to the C6300 firmware; most other routers have an easy way to disable IPv6.

       

      A few workarounds I noticed with my Galaxy S6 (but these are not good long term solutions, e.g., disabling LTE will give slower speeds when not on Wi-Fi):

      Removing the SIM card avoids the problem.  Disabling LTE avoids the problem (change "Network mode" from LTE/3G/2G to 3G/2G).  In Android 5 Lollipop, setting "Do not use VoLTE" in the Phone options avoids the problem (but in Android 6 Marshmallow, that option doesn't exist; turning off "Voice over LTE Preferred" doesn't help).