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DrTz's avatar
DrTz
Initiate
Jul 23, 2017

NetGear C7000 Drops connection daily

   I've been around and around with Comcast with reseting, updating Boot files, etc. Nothing works. I've taken the first C7000 BACK to the store and exchanged it for another one on the off chance it...
Hardware
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jul 27, 2017

Hello DrTZ

 

In the logs of the cable modem are you seeing any type of T4 or T3 timeouts?

 

DarrenM

DrTz's avatar
DrTz
Initiate
Jul 27, 2017
DarrenM wrote:

Hello DrTZ

 

In the logs of the cable modem are you seeing any type of T4 or T3 timeouts?

 

DarrenM

No, I'm not seeing anything like that. Both wired and Wireless go down at the same time. Meaning, both wired and wireless devices on the same router/modem go down and lose connection. The little "GLOBE" icon goes OUT. If I perform a power cycle it comes back up for a few hours then does it again without warning.

 

I've removed all splitters on the line and directly connected the Modem/Router to the BNC outlet provided by Comcast.