Hello i have the netgear c7000v2 and i used to have 400 mbps and before i would get all my speed. Xfinity upgraded to 600 mbps but after that im only getting 275. I have tried everything on the settings and calling xfinity but it stays the same. Can someone tell me why this is or what can i do if i can do anything ?

but i gotta be honest my router modem works okay its just that im getting 275 when i pay for 600. Ive thought about buying a new one 3.1 and wifi 6 but i dont know when ill switch provider and i also think it could be capricious on my part. I just dont understand why their modem gets the full 600 and mines gets 275 it wasnt like that before. Before my modem would get the full 400 on wifi

1. how are you testing speeds? (device, website, etc) 2. are you testing wired or wireless? You won't hit 600mbps over wireless. Wired you should be able to 3. after the upgrade, did you try a factory reset? Try factory resetting it and then test the speeds in the default setup. Also, if you do set it up, leave qos, access control, traffic monitoring, and parental controls all disabled.

thank you and yeah ive tried resetting calling them they send signals but before i used to get 400 but after the upgrade im only getting 275 and i tried xfinitys modem and i do get close to the 600 wifi in their modem

how are you testing the speed? What device? What site? What app? Wired? Wireless? And speed for 2.4ghz? 5ghz? Details are key.

ive used xfinity speed test also the app speedtest. Ive tested on my samsung galaxy tab s7 and my phone which is also new. and i always check that its 5ghz. Before both my tablet and phone would get the 400 mbps but after update its around 275.

netgear c7000v2 | NETGEAR Communities

15 Replies

plemans
Guru - Experienced User
Mar 07, 2022
1. how are you testing speeds? (device, website, etc)

2. are you testing wired or wireless? You won't hit 600mbps over wireless. Wired you should be able to

3. after the upgrade, did you try a factory reset? Try factory resetting it and then test the speeds in the default setup. Also, if you do set it up, leave qos, access control, traffic monitoring, and parental controls all disabled.
- dan305
  Tutor
  Mar 07, 2022
  thank you and yeah ive tried resetting calling them they send signals but before i used to get 400 but after the upgrade im only getting 275 and i tried xfinitys modem and i do get close to the 600 wifi in their modem
  - plemans
    Guru - Experienced User
    Mar 07, 2022
    how are you testing the speed?
    
    What device?
    
    What site?
    
    What app?
    
    Wired?
    
    Wireless? And speed for 2.4ghz? 5ghz?
    
    Details are key.

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netgear c7000v2