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Netgear CM1000 activation woes
This post is for the Netgear CM1000 Docsis 3.1 gigabit modem. The tag for this product is still not available maybe beacause it does not officially ship for a few more days. I used the CM500 as a pla...
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
Thanks for this. I was looking to swap out my Arris SB6190 with the Puma 6 chipset (same as CM700), but it seems I'm better off waiting until the CM1000 matures a bit more.
I am going the same route and waiting until the problem is resolved.
What is a little strange is, there are some people who have this modem and Comcast who have had no trouble with it.
Amazon says it's out of stock and I can expect delivery between Jan 25th and Jan 27th 2017.
With that much time, maybe Netgear or Comcast will have it figured out.
Netgear support reached out to me today, offering to replace the modem without me having to pay for shipping. But as I said in my previous posting, I returned the modem to Fry's for a refund.
They have a firmware fix now it seems and the firware fix is not customer installable. So customers with defective modems will have to ship them back for a replacement. Modems with the fix are not available in stores yet. They told me they will call me back when the firware fixed modems are available in stores.
I will wait for a call or confirmation before buying another. Don't want to go through the hassle of trying another one and then shipping it to Netgear to get one with the proper firmware.
Customer's experience with this modem will vary depending on which stage of the docisis 3.1/ipv6 rollout that particular area is currently at and also if the proper modem profiles exists in those regions for the CM 1000.
So yes, it is best to wait for a month or two. I am guessing they will be refurbishing a lot of these first batch of modems. I think places like Amazon as showing long ship times now because they are in process of updating the firmware on modems that have not shipped.