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Netgear CM1000 activation woes
This post is for the Netgear CM1000 Docsis 3.1 gigabit modem. The tag for this product is still not available maybe beacause it does not officially ship for a few more days. I used the CM500 as a pla...
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
I help support a couple ISPs on my off time. Could you confirm if it is known what ISPs this bug effects? The CM1000 was just added to Cox's supported modems. There is known issues with the Arris SB6190 and Netgear CM700 (Puma 6 CPU) that Intel is working on, but until then, the CM1000 is the only known 32+ downstream modem not using the Puma chip. Please fix the issue soon so us early adapters have a high end modem to buy.
1. Will this bug effect Cox and other ISP besides Comcast? IE Cox still uses IPv4 for the modem IP.
2. Is this bug related to the Broadcom CPU?
3. Is there a ETA on when the firmware patch will be the one installed at factory?
Hello Trikein
as of right now I am aware of it being a issues with some comcast areas but not all because of there CMTS and not being able to patch the firmware so that is why we would have to do a RMA on some of the customers units. I have no ETA on when this will be resolved will let you know when I hear more about this issue.
DarrenM
I'm having trouble activating he CM1000 on Comcast, even with the new firmware (2.01.14). I looked up the CMTS, and it is Cadant. Any thoughts or help?
Had a Comcast tech come out. Solved the issue (and he even fixed another I didn't know I had!). The issue with my CM1000 was bad coax line, even though my previous cable modem worked. New coax line from the house entry point to where the modem was fixed it. Apparently I also had some noise on the line coming from one of my TiVo boxes as well, which was fixed with a filter.
I am on my second modem now and still won't connect to my ISP (mediacom cable). After my first hour and a half experience with Netgear support with the first modem, I am not looking forward to having to call again. Can't even understand what they are trying to tell you and they wanted me to pay to send back the old one.....not going to happen. It sounds like it Netgear's issue, why should the customer have to pay for shipping and handling? I have many Netgear products and I am about to switch them all out.....losing faith fast.
I originally bought my CM1000 online through Bestbuy. It worked for almost 3 weeks and the just quit. Got another from Best Buy this Monday and could not get it provisioned. Could not even see the walled garden for Mediacom. Mediacom says they could see it but it was like the modem just wouldn't accept an IP address. I feel like Mediacom did an upgrade and its messing with the CM1000.
