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Forum Discussion
tapakai
Dec 18, 2016Aspirant
Netgear CM1000 activation woes
This post is for the Netgear CM1000 Docsis 3.1 gigabit modem. The tag for this product is still not available maybe beacause it does not officially ship for a few more days. I used the CM500 as a pla...
- Dec 20, 2016
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
DarrenM
Dec 20, 2016Sr. NETGEAR Moderator
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
Trikein
Dec 24, 2016Luminary
I help support a couple ISPs on my off time. Could you confirm if it is known what ISPs this bug effects? The CM1000 was just added to Cox's supported modems. There is known issues with the Arris SB6190 and Netgear CM700 (Puma 6 CPU) that Intel is working on, but until then, the CM1000 is the only known 32+ downstream modem not using the Puma chip. Please fix the issue soon so us early adapters have a high end modem to buy.
1. Will this bug effect Cox and other ISP besides Comcast? IE Cox still uses IPv4 for the modem IP.
2. Is this bug related to the Broadcom CPU?
3. Is there a ETA on when the firmware patch will be the one installed at factory?