NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear CM1000 activation woes
This post is for the Netgear CM1000 Docsis 3.1 gigabit modem. The tag for this product is still not available maybe beacause it does not officially ship for a few more days. I used the CM500 as a pla...
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
Hello Trikein
as of right now I am aware of it being a issues with some comcast areas but not all because of there CMTS and not being able to patch the firmware so that is why we would have to do a RMA on some of the customers units. I have no ETA on when this will be resolved will let you know when I hear more about this issue.
DarrenM
I'm having trouble activating he CM1000 on Comcast, even with the new firmware (2.01.14). I looked up the CMTS, and it is Cadant. Any thoughts or help?
Had a Comcast tech come out. Solved the issue (and he even fixed another I didn't know I had!). The issue with my CM1000 was bad coax line, even though my previous cable modem worked. New coax line from the house entry point to where the modem was fixed it. Apparently I also had some noise on the line coming from one of my TiVo boxes as well, which was fixed with a filter.