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Netgear CM1000 activation woes
This post is for the Netgear CM1000 Docsis 3.1 gigabit modem. The tag for this product is still not available maybe beacause it does not officially ship for a few more days. I used the CM500 as a pla...
Hello Tapakai
This is a known issue with the FW on this unit I suggest contacting support for a RMA to resolved the issue with the CM1000.
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
DarrenM
They escalated my ticket, but I'm having a hard time believing it's on their end after reading all the other issues with multiple providers on here. It sounds like everything points to a firmware issue. My first one provisioned right away and worked great for almost 2 weeks. Then two Sundays ago it quit working. Got a replacement from Amazon and it won't provision at all. Same thing as you, they can see it, just can't communicate with it.
I keep seeing all the problems people are having and think it must be firmare issues with the ISP.
Comcast had a problem at one time when the CM1000 was first released and found it was a firmware problem. They had that corrected very fast.
I have installed 6 CM1000 modems for friends and family has well as myself through the Comcast walled garden and never had a problem.
Someone should be pulling their ISPs chain get get them going.