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midibear's avatar
midibear
Follower
Nov 08, 2021

Netgear CM1000 can not connect to new router

Hi there, I have a CM10001AZNAS Cable Modem that current connects to a Netgear Nighthawk R7900P WiFi Router. However, I'm thinking of upgrading to a TP-Link Tri-Band AX11000 WiFi-6 Router. I followed the instructions and just turn both cable modem and the router (R7900P) off, then swap the R7900P with the new TP-Link AX11000 router. However, somehow I was not getting any internet connection from the new AX11000 router after I did the swap. Do I have to do a factory reset for my CM1000 Cable Modem? What steps did I miss? Thanks! 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 08, 2021

    You shouldn't need to. 

    I usually just power off the modem for 2 minutes (sometimes disconnecting the coax cable helps).

    Then I connect the modem, power it on, give it 2 minutes. 

    then I connect the router and power it on. 

     

    If it doesn't work, try doing it but connect a pc/laptop to the modem directly and see if it works. 

    If it does, it might be the setup for the tp-link causing issues.