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Forum Discussion
Netgear CM500 modem has issues connecting but works fine once it does
Whenever I boot up my PC my CM500 modem has frequent issues trying to connect to the Internet. I have to restart them modem multiple time before the connection finally occurs.
Once the connection is successful, the modem and connection are fine. I have no slow-downs or drops. But if I have to re-boot my computer very often I will have same issues trying to re-establish the connection again. But sometimes I don't and sometimes when I first boot up my PC the connection occurs without issues.
My ISP is Spectrum and I notice they still haven't upgraded the modem driver. Netgear support says it should be V1.01.07 but when I check through the Genie GUI page it is V1.01.04. The ISP is supposed to be the one who updates the modem driver, aren't they?
Anyway, I would appreciate any suggestions on how to resolve the issue of establishing my Internet conncetion with the modem. Thanks!
1 Reply
Please provide your event log and connection table.
your problem may be with your line quality and not the modem.
