NetGear Nighthawk AC1900, C7000v2

Question

NetGear Nighthawk AC1900, C7000v2. &nbsp;Purchase 11/2019.
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i, too, am now having the same issue with interruptions of internet service. &nbsp;It started about two months ago. &nbsp;At first, internet interruption would last the usual 1-15 minutes (or longer only with power outages); Now, however, interruptions are weekly, most notably Friday-Sunday, with continuing interruptions lasting anywhere from 15 minutes to 6 hours.
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As customary, I’ve played the self-service troubleshooting game of unplugging everything, waiting 60 seconds-sometimes 5 minutes (or longer) than rebooting, only to receive nothing.I’ve completed every self-service troubleshooting techniques as prescribed by both Comcast (isp provider) and NetGear. &nbsp;Both entities pass the buck back &amp; forth like a ping-pong ball.
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Comcast’s answer, if you actually get a human on the phone, is IT APPEARS YOUR MODEM IS OFFLINE, even though it’s plugged in, every light solidly lit, EXCEPT FOR THE BLINKING INTERNET light. &nbsp;WIRED &amp; WIRELESS STRENGTH SHOWN AS EXCELLENT. Comcast’s solution is send out a Tech or get their new xFi equipment. &nbsp;Any which way to make a buck. &nbsp;
What is the life expectancy of this Nighthawk AC1900? &nbsp;Ho do I diagnose if this cable/modem needs to be replaced?
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michaelkenward · Answer

Tidus104&nbsp;wrote:
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i, too, am now having the same issue ....
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Possibly, possibly not, but please don't hijack someone else's discussion.
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The community rules don't like "hijacking".
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NETGEAR Community Terms Of Service | Answer | NETGEAR Support
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Behave with civility and mutual respect. Flaming or name calling will not be tolerated. Similarly, any message containing the following will be removed at the discretion of either a Community moderator or administrator:

Off-Topic posting
Thread hi-jacking

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By all means follow this discussion, but for personal help start with a fresh message.
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FURRYe38 · Answer

Please post a copy and paste of the modems connection status and events log page.
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Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Tidus104&nbsp;wrote:
NetGear Nighthawk AC1900, C7000v2. &nbsp;Purchase 11/2019.
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NetGear Nighthawk AC1900, C7000v2

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