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Forum Discussion
Steven_Marques
Aug 09, 2018Aspirant
Netgear Nighthawk X4S AC3200 Wifi Cable Modem Router (Model C7800) Internet randomly drops
Router continually drops and reestablishes internet, sometimes requiring resetting router. Drops occur on both wired and wireless connections. Power levels look good, no splitters in the line, XFIN...
vkdelta
Aug 09, 2018NETGEAR Employee Retired
please post power levels.
your line has lot of T3 timeouts.
can you please clear the DOCSIS Event logs and post a 24 hour snapshot?
who is your ISP?
- Steven_MarquesAug 09, 2018Aspirant
Provider is Comcast/XFINITY. Power levels attached. Will post log tomorrow, though previous logs show the same types of events as the two logs posted above.
- Steven_MarquesAug 10, 2018Aspirant
Log, Event Log, and Power Levels attached.
Log only shows one internet drop, which is the best I've had in weeks
Event log only appears to go back two hours due to the quantity of events. If there's a way to capture the entire past 24 hours (since clearing the log), please advise.
- Steven_MarquesAug 12, 2018Aspirant
Last 3 days log -- had a hard crash last night that required reset