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KC9RPX's avatar
KC9RPX
Tutor
Aug 21, 2022

NETGEAR SUPPORT IS A SCAM

Bought a new Netgear CAX80 router/modem at Best Buy. Quit after a week, paid $481.  Returned to Netgear under Warranty, got a refurbished one in return that would not even power on out of box.  Called support and given total run a round.  I will never buy a Netgear product again.  Items made in Vietnam.  Their support team will not honor warranty now.  I ask for refund, said it would tke up to 3 months.  WHAT?  And said refund if I get one will be sent by a wire transfer.  What a total joke of a company.

 

9 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 21, 2022

    I'll have NG review this and respond to you directly. 

     

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 22, 2022

    Hello KC9RPX

     

    Do you have a case number from the support that you can PM me?

     

    DarrenM

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 26, 2022

      Please send the forum moderator a private message with this information. 

      Thank you.

      • KC9RPX's avatar
        KC9RPX
        Tutor
        Aug 26, 2022

        SENT MY RMA AND CASE #

         

        RETURNED TO STORE TOLD HAD TO RETURN TO NETGEAR SO I DID

         

        NETGEAR GOT MY ITEM IN RETURN BY WARRANTY IN MEMPHIS TN WHAREHOUSE

         

        SENT ME IN RETURN ITEM THAT WILL NOT EVEN POWER ON THAT WAS REFURISHED

         

         

        SAD NETGEAR DOES NOT WANT TO SEND ME AN ITEM THAT WORKS

        IN RETURN 

         

        I ASK FOR REFUND AND TOLD NO

         

        NOW I AM OUT $481 FOR ROUTE CAX80 THAT I BOUGHT AT BEST BUY 

         

        VERY SAD

         

        WHAT TYPE OF COMPANY IS NETGEAR? 

         

        SHOULD CARE FOR IT CUSTOMERS, BUT NO