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Forum Discussion
Netgear warranty is only 3 months
Purchased a Netgear N750 wireless router on 9/27/12 from Fry's Electronics. Purchased a Netgear CMD31T modem on 12/12/14 from Wal-Mart. For the past few weeks the internet was dropping several times ...
Netgear's warranty is documented here. According to it, all you need to do before you can return it for repair or exchange is to obtain an RMA number. I suggest you call Netgear again, tell them that your modem is not working and ask them for a RMA number. I don't think it's reasonable for them to charge you $79 for this.
If they refuse to budge on this, then I suggest you contact your state or federal consumer protection agency. It sounds like you might be in California, so you could try the California Department of Consumer Affairs. Otherwise, Federal Trade Commission Complaint Assistant. You might even try mentioning this to the support agent. Sometimes, even the mere mention of complaining will suddenly make them more cooperative.
