NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

judyw988's avatar
judyw988
Aspirant
Oct 17, 2017

New Modem

Comcast modem when out, got new one, now unable to contect to router.  I feel like I have followed the suggestions noted here but to no avail.  I am sure it's simple.  Thanks....

Windows computer

Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 19, 2017

    make sure you are holding the reset button for 10+ seconds to factory reset the unit then try to connect it again.

     

    DarrenM

    • judyw988's avatar
      judyw988
      Aspirant
      Oct 19, 2017

      Thanks DarrenM......   appreciate you confirming that is indeed what I need to do....