NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

NanaT's avatar
NanaT
Follower
Jul 01, 2024
Solved

Nighthawk AC1900 Have been hacked and don't know how to get into my modem to change settings

Hello! I hope someone can help me. My device has recently been hacked and I don't know how to get into it to find out what firmware version I have and to change settings, such as turning off WPS, changing the admin password, etc. Suggestions?

  • Factory reset is always a good place to start. 

    Push and hold reset for 7-15 seconds while powered on. 

    then follow the install guide. And set strong passwords you don't give out. 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What model modem do you have? C or CM series? 

     

    Factory reset the modem and setup from scratch using a wired PC connected to the back of the modem and web browser.

  • plemans's avatar
    plemans
    Guru - Experienced User

    Factory reset is always a good place to start. 

    Push and hold reset for 7-15 seconds while powered on. 

    then follow the install guide. And set strong passwords you don't give out.