Nighthawk C6220 WiFi

Question

Recently moved.&nbsp;New provider came out to connect new service.&nbsp;Internet is working, as demonstrated through the router's ethernet connection.&nbsp;The WiFi does not engage. 2.4Ghz and 5Ghz lights are off.&nbsp;I have read the user manual and looked online for solutions without success. I am needing assistance in layperson's terms please.&nbsp;I do not currently have the capability to connect the modem-router to my laptop since I would need to purchase an ethernet cable adapter, but I am willing to make the purchase to troubleshoot if necessary, of course.&nbsp;Additional note: Power light is orange.&nbsp;Do I need a new unit or is there some type of fix?&nbsp;Thank you in advance for your time and your help!!

plemans · Answer

Is there any other lights on?&nbsp;have you tried pushing the wifi on/off button for 2 seconds? maybe it got hit in the move.&nbsp;

AnEnigma · Answer

The WiFi on/off button has been pushed for two seconds (on several attempts).

Green lights:

- WiFi

- Downstream

- Upstream

- Internet

- Ethernet

Orange (not red) light:

- Power

No lights:

- WPS button

- 2.4 Ghz

- 5 Ghz

- USB

plemans · Answer

usually a amber/red power light is a bad sign.How do you know the internet is working if you can't hardwire into the device and the wireless isn't working?&nbsp;

AnEnigma · Answer

Valid question!&nbsp;We hardwired into the Apple TV, which receives a signal via the ethernet port. It's only the WiFi that's not functioning. That's why I was curious about whether an amber light might indicate that half of the unit is altogether nonfunctional.&nbsp;

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Nighthawk C6220 WiFi

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