NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk C7000 AC1900 Firmware Update
Hello, I am very disappointed in this product. For one, I spent $200.00 for this product. Not only that, it's a faulty router, the router is stuck on Region Europe. It can't be set, nor changed. Also...
Hello ZeroC00l
That is correct you can not update firmware on cable modems manually no matter what brand of modem you buy. The manufacturer still makes the firmware but then they send it to the ISP and the ISP certifies the firmware and makes any changes needed. After that them push it out automatically via the CMTS when they feel its ready.
DarrenM
Spectrum is pushing the Arris modem/router if this helps in understand the problem with them and your firmware update for the Netgear C7000 it is the rental fee per month and they can not even get my ipv6 working even with their Arris modem with phone service working and no one even seems to know what I'am talking about when I ask about it.
I am in this same exact spot. Spectrum has no way of updating the firmware of this P.O.S. company' prodct and Netgear has taken away the ability for me to update what NETGEAR recommends. Until this is fixed or the cable companies (TWC/Spectrum for me) are given the means to fix the issues i will FOREVER spread the word that Netgear customer support is useless, their products will literally steal money from you, and you should always look elsewhere.
This is making me furious that i spent 200+ dollars a year and half ago to have my purchase made permantly obsolescent by the company that made it
I do not see spectrum or any other cable isp updating the firmware for any other then their own modem as they charge a rental fee each month fit them and Netgear would have a hard time suppling the correct firmware for each isp as they may have custom settings for the modems used on their service.
So there is no real winner.
Why is that Darren? Why arn't WE allowed to upgrade something WE bought? It makes no sense to me. We spent money on a product and were not allowed to update it, what if our network gets hacked, is our ISP / Netgear going to be responsible for it? I think not. Then why are these units even sold in stores then? I don't understand it.
If I had known, I would have just bought a router, but ISP nor Netgear warned me of such and because of it, you made money from me for something I have no control over.
Where is my security? How can one protect self if you or the ISP don't allow it? Why? This is useless because Netgear nor Spectrum can careless about it. So what's your suggestion then? Use it as a 200.00 door stop?
It is unfair but they have to right according they operate to protect their networks on paper , it is not just netgear who's modems have this issue .others have it too. Since spectrum now says the the modem is free but charge you for the wifi from the modem if you want it and even if you own your Arris modem/router they still can disable its wifi when they update its firmware, if their computer system sees that you do not pay for wifi there is a youtube video that shows this they can disable your privately owned modem/router's wifi.
They are just after the money.
Case and point, again where is our security. You have 1000's of security advisiors telling everyone to protect ourselves when we can't? That makes sense to you? So it's okay for them to protect themselves but we can't?
Here's a food for thought, so what happens if a hacker gets on our un-protected wifi / network and hacks into the / ISP and/or service and because were not protected and were the ones that will have the FBI at our door step.
So where does one draw the line between security and protecting themselves when the ISP / Netgear don't allow us.
You got all these advisiors, government, private contractors telling all of us consumes to protect ourselves but god d forbid if the corp thugs allow us to.
You cannot condon what they are doing is even within the rights when our security is at risk due to a few lame a rules because the thug says so.
Where is our rights? why arn't we told this before we buy the product? why are they still even selling the product in the stores?
When you say they have rights to do what they do, then let me know when a fed and homeland security come to your front door, :)