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Forum Discussion
Nighthawk C7000 AC1900 Firmware Update
Hello, I am very disappointed in this product. For one, I spent $200.00 for this product. Not only that, it's a faulty router, the router is stuck on Region Europe. It can't be set, nor changed. Also...
Spectrum is pushing the Arris modem/router if this helps in understand the problem with them and your firmware update for the Netgear C7000 it is the rental fee per month and they can not even get my ipv6 working even with their Arris modem with phone service working and no one even seems to know what I'am talking about when I ask about it.
I am in this same exact spot. Spectrum has no way of updating the firmware of this P.O.S. company' prodct and Netgear has taken away the ability for me to update what NETGEAR recommends. Until this is fixed or the cable companies (TWC/Spectrum for me) are given the means to fix the issues i will FOREVER spread the word that Netgear customer support is useless, their products will literally steal money from you, and you should always look elsewhere.
This is making me furious that i spent 200+ dollars a year and half ago to have my purchase made permantly obsolescent by the company that made it
I do not see spectrum or any other cable isp updating the firmware for any other then their own modem as they charge a rental fee each month fit them and Netgear would have a hard time suppling the correct firmware for each isp as they may have custom settings for the modems used on their service.
So there is no real winner.
Cox Communications does the same thing. They only support(push firmware updates)for their own cable modems that you rent from them. Netgear shows that I have a firmware update available for my cable modem, but I can only get it from Cox. Cox says they don't support Netgear bought through a third party. We are all in a catch 22 situation. Netgear needs to fix this issue, or I will never buy another router from them.
follow up to my previous comment, it seems that in my area, prior to the Spectrum upgrade from 60mbps -> 100 mbps, they have actually pushed through the update and my modem router is sitting on 1.01.23
So after talking with Spectrum, I was told this unit isn't support by them even though it clearly shows on their site.
Told by them they can't update customer owned modems and Netgear are the only ones that can. This is crock and bull crap. I am fighting both netgear and spectrum, what gives?
I paid almost 200.00 for a unit I cannot upgrade, and is not supported. Totally uncalled for.
I'd like a Netgear rep explain this, and fix this by support.