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Forum Discussion
Nighthawk C7000 AC1900 Firmware Update
Hello, I am very disappointed in this product. For one, I spent $200.00 for this product. Not only that, it's a faulty router, the router is stuck on Region Europe. It can't be set, nor changed. Also...
I am in this same exact spot. Spectrum has no way of updating the firmware of this P.O.S. company' prodct and Netgear has taken away the ability for me to update what NETGEAR recommends. Until this is fixed or the cable companies (TWC/Spectrum for me) are given the means to fix the issues i will FOREVER spread the word that Netgear customer support is useless, their products will literally steal money from you, and you should always look elsewhere.
This is making me furious that i spent 200+ dollars a year and half ago to have my purchase made permantly obsolescent by the company that made it
I do not see spectrum or any other cable isp updating the firmware for any other then their own modem as they charge a rental fee each month fit them and Netgear would have a hard time suppling the correct firmware for each isp as they may have custom settings for the modems used on their service.
So there is no real winner.
Cox Communications does the same thing. They only support(push firmware updates)for their own cable modems that you rent from them. Netgear shows that I have a firmware update available for my cable modem, but I can only get it from Cox. Cox says they don't support Netgear bought through a third party. We are all in a catch 22 situation. Netgear needs to fix this issue, or I will never buy another router from them.