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Forum Discussion
Nighthawk C7000 AC1900 Firmware Update
Hello, I am very disappointed in this product. For one, I spent $200.00 for this product. Not only that, it's a faulty router, the router is stuck on Region Europe. It can't be set, nor changed. Also...
I am in this same exact spot. Spectrum has no way of updating the firmware of this P.O.S. company' prodct and Netgear has taken away the ability for me to update what NETGEAR recommends. Until this is fixed or the cable companies (TWC/Spectrum for me) are given the means to fix the issues i will FOREVER spread the word that Netgear customer support is useless, their products will literally steal money from you, and you should always look elsewhere.
This is making me furious that i spent 200+ dollars a year and half ago to have my purchase made permantly obsolescent by the company that made it
follow up to my previous comment, it seems that in my area, prior to the Spectrum upgrade from 60mbps -> 100 mbps, they have actually pushed through the update and my modem router is sitting on 1.01.23
So after talking with Spectrum, I was told this unit isn't support by them even though it clearly shows on their site.
Told by them they can't update customer owned modems and Netgear are the only ones that can. This is crock and bull crap. I am fighting both netgear and spectrum, what gives?
I paid almost 200.00 for a unit I cannot upgrade, and is not supported. Totally uncalled for.
I'd like a Netgear rep explain this, and fix this by support.