Nighthawk C7000 AC1900 Slow ReadySHARE speeds

Question

I recently tried to start using the ReadySHARE function of the C7000 to archive files on a USB HD attached to the USB port on the C7000. I'm able to connect via the PC but the transfer speeds are VERY slow (< 1 MB/s!). Otherwise the C7000 seems to work fine. I can transfer via FTP to other devices on the network at 15-20 MB/s.

I found similar threads for other devices but no real answers. Here are the suggestions I found (and tried):

Reboot/Factory Reset. Tried that. Didn't work.
Update firmware (and then factory reset). According to Google search I have the latest firmware for my ISP (V1.01.23 for Comcast).
Try connecting via FTP (tried, had similar results)

Is there some setting I can change to fix/improve this issue? 1 MB/s is painfully slow and I'm reluctant to disconnect the drive because I have a really hard time getting the C7000 to recognize the HD in the first place (multiple reboots/factory resets, very tedious...).

FURRYe38 · Answer

What is the Mfr and model # of the USB drive?USB 2.0 or 3.0?Does this drive have it's own power adapter as well?&nbsp;&nbsp;

mmleach829 · Answer

Seagate Backup Plus Hub 4TB (STEL4000100). USB 3.0. It does have its own power adapter. While that exact model number is not on the supported list, I believe it is a newer version of a supported device and I found a post on this forum specifically identifying this model as working with readyshare

FURRYe38 · Answer

Might try a different USB drive to see if the same thing happens, even a small USB thumb drive and test.

IrvSp · Answer

Question, what OS are you running? Are you wireless or hardwired to the router?&nbsp;How did you test?&nbsp;I have a WD 1TB&nbsp; USB 2.0 drive connected to the back USB port on my R7000. Using Windows I connected to Z: the Readyshare drive.&nbsp;=======C:\&gt;net viewServer Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Remark----------------------------------------------------------------------------\IRV8700&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Irv's 8700\LARAINE-XPS8500\READYSHARE&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; readyshareThe command completed successfully.C:\&gt;z:Z:\&gt;dir&nbsp;Volume in drive Z is USB_Storage&nbsp;Volume Serial Number is 996C-1171&nbsp;Directory of Z:\04/22/2017&nbsp; 09:00 PM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .01/01/2015&nbsp; 01:00 AM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ..05/10/2014&nbsp; 01:54 PM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $RECYCLE.BIN05/30/2013&nbsp; 07:15 PM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AUTORUN07/23/2009&nbsp; 02:07 PM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28 AUTORUN.INF11/14/2016&nbsp; 04:00 PM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; netgear_downloader10/30/2016&nbsp; 12:42 PM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pictures05/30/2013&nbsp; 07:22 PM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; share11/13/2016&nbsp; 11:24 AM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Volume Information11/03/2016&nbsp; 09:23 AM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; W10_image04/15/2005&nbsp; 08:48 AM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6,722 WDLOGO.ICO11/14/2016&nbsp; 02:33 PM&nbsp;&nbsp;&nbsp; &lt;DIR&gt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WS_HOLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2 File(s)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6,750 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10 Dir(s)&nbsp; 398,320,029,696 bytes free=======================&nbsp;I then used LAN SPEED TEST to test from my wired PC to the USB drive. The write speed was 244Mbps (30.5MBps), read speed 410Mbps (51.3MBps).&nbsp;Try using the program and see what results you get. Move the drive to the other port and test again.&nbsp;I'd suspect the reason the drive isn't on the list is the size, and older drives tested and approved were lower in TB's. It could be the drive size though, so I'd also with another drive, even a flash drive if possible..&nbsp;&nbsp;

mmleach829 · Answer

I will try to do that. First a few quick thoughts:
1. There is only one port on my router and I believe it is USB 2.0. I think there is another similar model that has a USB 2.0 port on the back and a USB 3.0 port on the front.
2. I agree that most of the drives in the compability list are smaller but the reason I chose this one is that there is a 4 TB drive in the list and that drive is the predecessor of the drive I have. So I assumed the size wouldn't cause an issue.
3. Running Windows 10 and wireless connection. I can try wired connection but I doubt that is the issue because, as I mentioned previously, I'm getting 15-20 MB/s wirelessly via ftp to another device on the network.
4. I have tried connecting two ways, both with similar results: (1) Run -> \\readyshare and then dragging and dropping via Windows Explorer, (2) ftp using the address in the genie

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Nighthawk C7000 AC1900 Slow ReadySHARE speeds

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