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felixki's avatar
felixki
Follower
Jun 25, 2025

Nighthawk c7000v2 - Slower Internet After Factory Reset

(sorry to post this here, but i couldn't find the specific topic section for the nighthawk i have).

 

Hello,

 

I had to factory reset my Nighthawk in order to change the passwords on it. When it first came back online, it had no internet at all. After an additional reset and having Comcast send a signal to my unit, the internet has been absolutely abysmal.

 

According to the google speed test, it went from Ultra Fast to just Fine, and Fine is not actually fine because half my webpages don't load. My computer is hardlined in. My phone which is connected to it via wifi, doesn't have a strong enough connected to load pages at all.

 

I contacted Comcast, who determined my unit was the problem. Is there any way for me to get it back to where it was a few days ago?

 

I do have the most current firmware on it. I also left it unplugged for several hours and still nothing.

 

regards,

Felix

C7000

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 25, 2025

    What channels are configured on the modem? Try channels 1 and 40.

    Is Smart Connect Enabled on the modems web page? 

    https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
    https://kb.netgear.com/980/How-do-I-log-in-to-my-NETGEAR-home-router

     

     

    Please post a copy and paste of the modems connection status and event log page.
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router