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Nighthawk C7100V was working fine, then I upgraded Xfinity Internet speed and speed tanked
Cable modem / router is Nighthawk AC1900 C7100V. Firmware 2.01.33. Windows 10. Xfinity recently sent me an email that my 4.5 year old Arris cable modem did not support the higher internet speed t...
this certainly looks like a bootfile/config file problem. Please call them at a later time and ask them to spell out what bootfile was sent to you and confirm if you are 250 Mbps bootfile. I think it is called EXTREME in some locations but not 100% sure.
Thank you, vkdelta.
On two separate calls, they checked the bootfile/config and claimed it was the correct file for my 250 Blast subscription.
Bruce
pls post your event logs + Power table here for us to check.
Attached are my event logs and power tables. They are all in one file. Search for at least 5 equal signs (=) to find where I've separated the sections. The first section is the EMTA log files, the second section is the events log and the 3rd section has the power tables.
Bruce