NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

andreys's avatar
andreys
Initiate
Jun 12, 2021

Nighthawk C7500 stopped broadcasting 2.4G

A few days ago I've noticed that some of my devices running on 2.4G Wifi got disconnected. I routerlogin.net to my router and can't find 2.4G setup anymore. I did factyory reset, which didn't helped. Now, I can't even change SSID name, nor my passphrase. Web UI simply doesn't do anything and does not responding when I click "Apply". Also it prompts me for user name and password every time I click on any link within Routerlogin.net UI. The firmware version is V1.01.32. Is anyone else experienced this? 

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 16, 2021

    So disconnect the ISP Coax cable and the power adapter from the modem for 1 minute. 

    Reconnect the power adapter to the modem only. 

    Power ON the modem and let it come to ready.

     

    Press the reset button for 10 seconds then release. 

    Connect 1 wired PC to the modem. 

    Walk thru the modems setup wizard.

    After completing the wizard, check the Basic tab/Wireless settings page. Does 2.4Ghz appear here or seem accessible or indicate any problems? 

    • andreys's avatar
      andreys
      Initiate
      Jun 16, 2021

      "Reconnect the power adapter to the modem only." - this unit is modem + router combo

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 17, 2021

        Yes. I know. The statement was in reference to only connecting the power to the modem only and don't connect the ISP coax line.