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Forum Discussion
Nighthawk C7800 firmware update stuck
My nighthawk C7800 router is stuck in constant firmware upgrading..... I had my router for a month and it’s worked flawlessly. One night my internet got super slow. Dropped to 3-10 mbps speeds. Whe...
ReturnDesender wrote:
And it stopped doing the firmware update
Probably more a case of stopped reporting that there was an update.
This conversation is related to a bug in the iOS Nighthawk app.
Nighthawk app same "firmware not updated" when it ... - NETGEAR Communities
Note the Netgear response:
Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities
We don't know where you saw this update message, or how you were addressing the modem/router. (App of browser graphical user interface.) So it is hard to tell if you are talking about the same thing.
I'm having the same issue. Thing worked only okay for 2 months then one day slowed down, then stopped entirely. Now I get a black screen, two green lines, and a message stating, "Firmware is upgrading, please don't power off and wait [sic] upgrading to be completed..." How it's written I was afraid it was a Trojan horse or virus. But apparently the only thing Netgear does worse than communicate with Xfinity is grammar.
Curtissmartins wrote:
I'm having the same issue. Thing worked only okay for 2 months then one day slowed down, then stopped entirely. Now I get a black screen, two green lines, and a message stating, "Firmware is upgrading, please don't power off and wait [sic] upgrading to be completed..." How it's written I was afraid it was a Trojan horse or virus. But apparently the only thing Netgear does worse than communicate with Xfinity is grammar.This discussion goes back to the beginning of the year. So it isn't easy to keep up with what people are using.
You don't say what device you own. Is it the C7800 in the subject?
Can you also tell people where you see this message?
C series modems are not upgradable by users. Only ISPs can push FW down to the modem.
You should contact your ISP and have them check the modem for problems seen on there side.
Try a factory reset on the modem as well and setup from scratch.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Curtissmartins wrote:
I'm having the same issue. Thing worked only okay for 2 months then one day slowed down, then stopped entirely. Now I get a black screen, two green lines, and a message stating, "Firmware is upgrading, please don't power off and wait [sic] upgrading to be completed..." How it's written I was afraid it was a Trojan horse or virus. But apparently the only thing Netgear does worse than communicate with Xfinity is grammar.
