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Nighthawk app same "firmware not updated" when it is the correct version
I am unable to connect although I have the correct firmware version. Probably an App issue but they need to get this fixed.
Hi JoeM11,
Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.
Regards,
Christian
45 Replies
Hello JoeM11,
Thanks for the feedback. Would you mind providing the model number of your router, the current firmware version it's on, and the Nighthawk app version you have installed for me to check on this further.
Thanks,Christian
- Model C7800
Firmware: v3.01.43
App: 2.8.5.16Hi JoeM11,
Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.
Regards,
Christian
- Same here. Cannot use nighthawk app with x4s c7800
- Update: finally got info that the cable modem/WiFi combo is a known issue with the App and they are “working on making it compatible”. No ETA of course.
- I also get the firmware out of date on the nighthawk application. I am on spectrum and they told me the firmware is up to date. I contacted Netgear and they couldn't help me because my warranty expired and I needed to pay. They can't fix this small problem. Please fix this problem.
You'll need to disregard the FW update message in the app.
- How would I discard that massage? I don't see any way to discard
Óscar wrote:
Please fix this problem.Please read the previous conversations.
The only problem is in the inability of some people to ignore a meaningless message.
Netgear knows about this bug in its app it and has said it will mend the thing.
That message has no effect on how a modem/router works, so don't expect immediate action. There are more important bugs to fix that really do break things.
Experienced users go nowhere near a mobile app in the first place.
- Do you work for Netgear? You sound just like them. We all should be able to us the App…period…hard stop
For users having problems with the NH app and your product model, you'll need to keep in contact with NG support as they need to review this. Nothing else we can do here in the forums.
Thank you.
One year later.. still does not work. In the Nighthawk App on Android device I see a message that the firmware is out of date. Although, there is blue button at the bottom "CONNECT WITH ANYWHERE ACCESS". By pressing the button it opens a new screen saying that there are no devices available and I need to go to the app settings and enable anywhere access. The problem is, there is no MENU button anywhere. I found the app an absolute disgrace. No need to mention that it does not even allow me to log in with correct user name and password and I had to use 1-time password. It is that bad, and whatever business ideas they had behind the app, they will never reach users like me and people on this thread.
pugician wrote:
One year later.. still does not work. In the Nighthawk App on Android device I see a message that the firmware is out of date. Although, there is blue button at the bottom "CONNECT WITH ANYWHERE ACCESS".
Which device are you trying to control and what is the firmware version on it? Apps and firmware are closely tied to one another.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this long running saga.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)That is there for a good reason.
