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dmiburn1's avatar
dmiburn1
Aspirant
May 22, 2022

Nighthawk CAX80 conflicted

Good morning,

I am so confused as to what is happening with this cable modem router. While I am able to use wifi on my phone, computer, and laptop, and stream movies/shows, the nighthawk app says that the modem is offline. My home security system also is giving a notification that it is offline/no longer connected to wifi. I have rebooted the hub for my security system as well as the modem router several times (hoping for a resolution). I have checked settings on my phone as well.

Any suggestions for troubleshooting further? I am baffled and frustrated.....I have only had this modem router for 14 months!
Please help and thanks in advance.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 22, 2022

    what firmware version are you on? 

    Are you connecting with ipv6? 

    Have you tried using a different dns provider? 

     

    • dmiburn1's avatar
      dmiburn1
      Aspirant
      May 22, 2022

      i am unable to see that in the app because the app continues to say offline.

      as for the app itself that was recently updated.....is there another way to see firmware?

      i have not tried another dns provider.....

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 22, 2022

        Try logging in through the browser. I prefer that method to the app anyway.