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Forum Discussion
Nighthawk CAX80 loses internet
I have the CAX80 wifi router with Cox cable plugged in to it. My wife works from home and has been getting kicked off out her Zoom/Teams meetings. She tried 2 different computers and it happened on both computers. Is there a way to check logs in this router to tell if the internet went out or if it is a router issue?
4 Replies
What Firmware version is currently loaded?
Is the work pc ethernet or wirelessly connected to the modem?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerFirmware is V2 1.5.2
The PC is connected using WiFi
It is set to Auto is currently on channel 4 and 5G is 36. The WiFi is set to Smart Connect.
Neighbors are close by since we live on a cul-de-sac with small yards.
Does it happen if the pc is hardwired in?
Or only over wireless?
