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Nighthawk CAX80 working but only top two lights are lit
I just bought this modem/router and finally got it hooked up and running. It is a 'Renewed' from Amazon router. Only one very small mark on the front just above the two switches.
After yesterday and most of the morning it's finally hook up and running. The only thing I'm not sure about is the status lights. The only lights that are on is the power light and the one just below that which looks like a lightening bolt. Is there possibly something wrong with this unit?
I really don't know what other information to include in this post but I'm open to any suggestions.
Thanks for any replies,
Ernie Hodge
Well singles look good.
Some Criticals and a couple of Errors in the events logs that the ISP should review and resolve.
I would presume that there maybe a HW fault with the LEDs.
Last resort would be to try a 30-30-30 reset on the modem with out the coax cable connected, then reconnect when the first LED turns on WHITE, then see if the rest of the LEDs turn ON. WiFi LEDs should turn ON as well.
If not, then would be a HW fault. Up to you to keep it or return it to place of purchase.
11 Replies
Please post a picture of the front LED panel.
Look at the online user manual to see what the front LEDs mean and behaviors:
https://www.netgear.com/support/
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerHas a factory reset on the modem been performed and setup from scratch?
Whos is the ISP that your connected with?
The lights are the power light and the Downstream light.
Connection Status
Event Logs
Time Priority Description
Thu Nov 9 14:46:04 2023 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:17:10:97:2a:87;CM-QOS=1.1;CM-VER=3.1;
Thu Nov 9 14:45:49 2023 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:17:10:97:2a:87;CM-QOS=1.1;CM-VER=3.1;
Thu Nov 9 14:45:21 2023 Notice (6) TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:17:10:97:2a:87;CM-QOS=1.1;CM-VER=3.1;
Thu Nov 9 14:45:20 2023 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:17:10:97:2a:87;CM-QOS=1.1;CM-VER=3.1;
Thu Nov 9 14:45:20 2023 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:17:10:97:2a:87;CM-QOS=1.1;CM-VER=3.1;
Thu Nov 9 14:45:20 2023 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:17:10:97:2a:87;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:49 1970 Notice (6) Honoring MDD; IP provisioning mode = IPv4
Thu Jan 1 00:00:43 1970 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Nov 9 14:36:37 2023 Critical (3) Resetting the cable modem due to docsDevResetNow
Thu Jan 1 00:00:52 1970 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:17:10:97:2a:87;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:00:46 1970 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:aa:c1:f7;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;The factory reset was done and my ISP is Spectrum.
Let me know if I got everything you asked for and thank you for your help.
Please select the Save Cable Diagnostic Info button on the Cable connections page then open this in word and save back off to a PDF file. Then attach to your next post.