I tested my old Motorola modem and getting 130 mbps but when I register netgear with xfinity I only get 30 mbps. All default configurations. What could be the issue? I am switching To netgear because my plan supports 500 mbps but my old Motorola only supports 130.

Do you have more than 1 device connected to the cm1200 or do you have a router using WAN aggregation?

I have google Nest Mesh setup but I plugged just my laptop direct to modem and only getting 30 mbps. No other devices hooked up. If I swap out with my old one I get the 130 direct from Ethernet port.

Should I have hooked plugged my Ethernet into port 3/4 instead of 1/2 since I only have an ISP or 500 mbps?

Only connect 1 device to the CM1200. Connect it to port 1. (google mesh doesn't support wan aggregation as far as I know). Also, log into the router and click on the cable connections page. Get a screen snip of all the info and post it back here. also do this for the modem logs. This helps us check the signal back to the ISP. A bad signal could cause issues. You can also check with the isp to make sure they provisioned it right. I've had the wrong speed provisioning sent before or the wrong file (different device file)

Hardware Version 1.01Firmware Version V2.02.05No logs only getting 250 mbps on 600 mbps plan on EthernetIs there a starting frequency I should set for xfinity?Apply CancelFrequency start ValueThis field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.Starting FrequencyStartup ProcedureProcedure Status CommentAcquire Downstream Channel 657000000 Hz LockedConnectivity State OK OperationalBoot State OK OperationalSecurity Enabled BPI+IP Provisioning Mode Honor MDD honorMdd(4)Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables1 Locked QAM256 37 657000000 Hz -1.3 dBmV 39.8 dB 0 02 Locked QAM256 9 483000000 Hz 0.2 dBmV 40.7 dB 0 03 Locked QAM256 10 489000000 Hz 0.3 dBmV 40.7 dB 0 04 Locked QAM256 11 495000000 Hz 0.4 dBmV 40.8 dB 0 05 Locked QAM256 12 507000000 Hz 0.4 dBmV 40.8 dB 0 06 Locked QAM256 13 513000000 Hz 0.3 dBmV 40.8 dB 0 07 Locked QAM256 14 519000000 Hz 0.1 dBmV 40.8 dB 0 08 Locked QAM256 15 525000000 Hz -0.1 dBmV 40.7 dB 0 09 Locked QAM256 16 531000000 Hz -0.2 dBmV 40.6 dB 0 010 Locked QAM256 17 537000000 Hz -0.3 dBmV 40.6 dB 0 011 Locked QAM256 18 543000000 Hz -0.4 dBmV 40.6 dB 0 012 Locked QAM256 19 549000000 Hz -0.6 dBmV 40.5 dB 0 013 Locked QAM256 20 555000000 Hz -0.7 dBmV 40.4 dB 0 014 Locked QAM256 21 561000000 Hz -0.6 dBmV 40.5 dB 0 015 Locked QAM256 22 567000000 Hz -0.8 dBmV 40.4 dB 0 016 Locked QAM256 23 573000000 Hz -0.9 dBmV 40.3 dB 0 017 Locked QAM256 24 579000000 Hz -0.7 dBmV 40.4 dB 0 018 Locked QAM256 25 585000000 Hz -0.7 dBmV 40.4 dB 0 019 Locked QAM256 26 591000000 Hz -0.7 dBmV 40.3 dB 0 020 Locked QAM256 27 597000000 Hz -0.7 dBmV 40.1 dB 0 021 Locked QAM256 28 603000000 Hz -0.8 dBmV 40.1 dB 0 022 Locked QAM256 29 609000000 Hz -0.9 dBmV 40.2 dB 0 023 Locked QAM256 30 615000000 Hz -1 dBmV 40.2 dB 0 024 Locked QAM256 31 621000000 Hz -1.2 dBmV 40.1 dB 0 025 Locked QAM256 32 627000000 Hz -1.2 dBmV 40.1 dB 0 026 Locked QAM256 33 633000000 Hz -1.3 dBmV 40 dB 0 027 Locked QAM256 34 639000000 Hz -1.4 dBmV 39.9 dB 0 028 Locked QAM256 35 645000000 Hz -1.6 dBmV 39.8 dB 0 029 Locked QAM256 36 651000000 Hz -1.4 dBmV 39.8 dB 0 030 Locked QAM256 38 663000000 Hz -1.2 dBmV 39.8 dB 0 031 Locked QAM256 39 669000000 Hz -1 dBmV 39.9 dB 0 032 Locked QAM256 40 675000000 Hz -0.9 dBmV 39.3 dB 0 0Upstream Bonded ChannelsChannel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power1 Locked ATDMA 1 5120 Ksym/sec 16200000 Hz 41 dBmV2 Locked ATDMA 2 5120 Ksym/sec 22700000 Hz 41 dBmV3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 41.5 dBmV4 Locked ATDMA 4 5120 Ksym/sec 35700000 Hz 41 dBmV5 Locked ATDMA 5 1280 Ksym/sec 41200000 Hz 42 dBmV6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmVDownstream OFDM ChannelsChannel LockStatus Modulation /Profile ID ChannelID Frequency Power SNR /MER Active SubcarrierNumber Range UnerroredCodewords CorrectableCodewords UncorrectableCodewords1 Locked 0 159 690000000 Hz -0.1 dBmV 40.6 dB 1246 ~ 2849 194048323 0 02 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0Upstream OFDMA ChannelsChannel Lock Status Modulation / Profile ID Channel ID Frequency Power1 Not Locked 0 0 0 Hz 0 dBmV2 Not Locked 0 0 0 Hz 0 dBmVExtended Upstream Transmit PowerEnable Extended Upstream Transmit Power

NightHawk CM1200 only getting 30 mbps hardwired.

21 Replies

plemans
Guru - Experienced User
Aug 23, 2020
Do you have more than 1 device connected to the cm1200 or do you have a router using WAN aggregation?
- pjchristopher
  Aspirant
  Aug 23, 2020
  I have google Nest Mesh setup but I plugged just my laptop direct to modem and only getting 30 mbps. No other devices hooked up. If I swap out with my old one I get the 130 direct from Ethernet port.
  - pjchristopher
    Aspirant
    Aug 23, 2020
    Should I have hooked plugged my Ethernet into port 3/4 instead of 1/2 since I only have an ISP or 500 mbps?

Forum Discussion

NightHawk CM1200 only getting 30 mbps hardwired.