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Forum Discussion
Nighthawk CM2050V cannot connect to Xfinity
I have a brand new CM2050V to replace an older Nighthawk X4 C7500 that died. The CM2050V says that is it correctly hooked up to my cable but xfinity says it can't activate the router. Are there known problems with this model and Xfinity cable?
2 Replies
What reason do they give for that? It's up to the ISP to activate the modem. Any new modems get activate thru the ISP.
Unless there is a signal issue on the line.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerWhat Firmware version is currently loaded?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
cbofficer wrote:I have a brand new CM2050V to replace an older Nighthawk X4 C7500 that died. The CM2050V says that is it correctly hooked up to my cable but xfinity says it can't activate the router. Are there known problems with this model and Xfinity cable?
To activate a new modem, you will use the Xfinity mobile application installed on a smart phone.
Start the application and log in to your Xfinity account. Scroll down to the bottom of the page and there is a section called Got new equipment to set up? Select Activate now and then select Your Own Modem. Follow the instructions. You must be connected through your cell data and not Wi-Fi.
My CM2050V works fine with Xfinity.
