Nighthawk X4S AC2600 (D7800) slow wireless speeds

Question

Hi all&nbsp;- My two year old TalkTalk "Super Router" was giving me a bit of trouble , so i invested over £200 in a Netgear Nighthawk X4S -AC2600 modem router after reading excellent reviews of it in several PC magazines and &nbsp;on various websites.&nbsp; &nbsp; I always used to get around 30-33 mbps wirelessly with my old fairly basic TalkTalk Huawei HG635 router , but have never achieved more than 25 mbps since replacing it with this supposedly much better Nighthawk D7800&nbsp; &nbsp; &nbsp; I even had Openreach out who told me to not bother with it and go back to a TalkTalk router ( they sent me a new one ) &nbsp;- surely there must be something i am doing wrong , but the 2.4 and 5ghz channels it uses are , according to the "Netgear wi fi analytics" software im using are already using what it considers to be the best channels.&nbsp; &nbsp; &nbsp;The router is in exactly the same place as my old one , and even when testing &nbsp;in the very next room , with clear line of sight , the wireless strength drops by around a third .&nbsp; &nbsp;This happens on my wireless laptop, iphone and android tablet&nbsp;&nbsp; &nbsp; I have searched everywhere for a UK customer contact phone number , as i am still well withing my 90 days of purchase , but there doesnt seem to be one so that i can speak to someone .&nbsp; &nbsp; if anyone out there can help , it would be much appreciatedSevvy

DarrenM · Answer

What speeds do you get while connected via a wired connection?

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DarrenM

DarrenM · Answer

Hello Sevvy

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Have you tried to change the wireless channels on the router in the wireless settings?

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DarrenM

Sevvy · Answer

Hi Darren - yes I've tried various channels but most make no difference at all , and some make it worse

Sevvy · Answer

Unfortunately I don't have anything I can plug into it using Ethernet as my new Lenovo laptop is wireless only -
I also have an iPhone,iPod and Samsung tablet - all wireless -
if I log into the router 192.168.1.1 homepage it shows my incoming broadband speed as 28.8 Mbps , and yet I can only get 15.8 max when using wireless , even right next to the router

DarrenM · Answer

Hello Sevvy

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Sometimes a signal device connected to the network could be slowing down the whole wireless network you could test this by removing all devices and adding them 1 by 1 and testing the speed. You will know pretty quick if you start with your laptop only and the speeds are still slow if there is a issue with the wireless on the unit.

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DarrenM

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Nighthawk X4S AC2600 (D7800) slow wireless speeds

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