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Forum Discussion
Nighthawk X4S C7800 - Random Lag/Disconnectivity
I'm experiencing very consistent lag spikes with this router. I have 1GB internet through Comcast. I ran several speed tests and the internet speeds aren't the issue. I've tried rebooting the router, ...
Hi Plemans,
I've only been playing one game at the time I was experiencing the random lag spikes on the PS4 (Wired). However, I confirmed with multiple people at the time and no one else was also experiencing the connection issues and I could also confirm that it was only me through my choppy voice chat audio in game chat.
Can you clarify as to what you mean by the modem connections page?
I can confirm that it's not the connections as the complete drop in connection happens on all devices. I had it happen on both my wired laptop and the PS4. There was a splitter in before I had the 1GB internet installed but it was removed upon install months back before I began experiencing these issues.
this is how you get the cable connections page. it'll show signal strengths/errors/etc. Take a screen snip of this (get the whole page, even if you need multiple snips) and post it here. It shows a brief snap shot of your connections link.
Are there any other splitters, connectors, ampliefiers in line? How far is your cable run from where it enters your house to where the modem is?
The cable is ran into the house directly to my room where the modem/router is located. The XFINITY cable box is just outside my window, so I'd say the cable running to the XFINITY cable box is about 3 yards, and then the cable from the XFINITY cable box to the cable box with everyone elses cable lines is about another ~5 yards. So as far as distance, it's not far at all.
I also had a technician from XFINITY recently come out to do an inspection of the lines, we found a few kinks in the outside line so he changed that and put in a brand new line outside and also switched the line inside to the old cable line I had previously running to my TV (just to clarify, there is currently no splitter connected, this was just an extra cable cord I had sitting in my room.)
The issues are still persisting, I'll restart my router I'll see a healthy connection at the speeds I should normally be getting then it rapidly dips down to drastically low speeds.
Current System Time: Thu, Oct 31, 2019 01:23:39
The cable is ran into the house directly to my room where the modem/router is located. The XFINITY cable box is just outside my window, so I'd say the cable running to the XFINITY cable box is about 3 yards, and then the cable from the XFINITY cable box to the cable box with everyone elses cable lines is about another ~5 yards. So as far as distance, it's not far at all.
I also had a technician from XFINITY recently come out to do an inspection of the lines, we found a few kinks in the outside line so he changed that and put in a brand new line outside and also switched the line inside to the old cable line I had previously running to my TV (just to clarify, there is currently no splitter connected, this was just an extra cable cord I had sitting in my room.)
The issues are still persisting, I'll restart my router I'll see a healthy connection at the speeds I should normally be getting then it rapidly dips down to drastically low speeds.
My concern with your readings is that your power leves should be within 3dbmv of each other (+/- a little for variance). Yours go from 3 to 13dbmv on your download. You've got a couple channels that aren't within that range and could be causing issues.
Your upstream power levels are technically within spec but its boarderline low. Not low when the snip was taken but again, right on the boarder. Problem is that the pictures are just a quick snapshot when you load the page. They can vary throughout the day and time. If you're borderline low, you might be dropping periodically.
- I can monitor it periodically throughout the day to see if it's a persistent problem. How would I solve an issur such as this one?