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Forum Discussion
Nighthawk X4S C7800 randomly dropping WiFi (will not connect)
Hello;
I purchased a Netgear C7800 cable modem/router about 6 months ago -- the two months, it randomly drops either the 2.4 Ghz. or 5 Ghz. wifi channels. This started as an occasional burp, bu...
I'm also having this same problem, and I've only had the unit about 8 weeks. Worked fine until the last firmware upgrade, and almost every night, after 8pm local time, both 2.4 and 5 channels won't connect, any device, yet all the devices see everything in the neighborhood. As long as you've had your's, it's obviously not just firmware. Who's your provider? I'm using Spectrum 500 speeds.
chernabog915 wrote:
Worked fine until the last firmware upgrade, and almost every night, after 8pm local time, both 2.4 and 5 channels won't connect, any device, yet all the devices see everything in the neighborhood.
If we are talking about the C7800 here, then firmware updates come from your ISP. They do not allow Netgear to put out updates.
So to get to the bottom of this issue you would do better to chase the ISP. Maybe they can then hassle Netgear.
If the ISP knows that it is pushing out broken firmware, then maybe it can roll people back to a previous version.
I assume that you have been through the factory reset process to check that this doesn't fix the issue.
By the way, it may not matter, but you have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.) Your device is a Cable Modem/Router.
You might get better replies, and find other answers, over in the appropriate section:
Cable Modems & Routers