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Forum Discussion
No internet but all LEDs are normal - C7000 - new password loop
I have a C7000 router/modem. My ISP says they are showing a good signal.
When trying to surf the web I’m sent to the attached page for the router login. I’m not given the option to enter my standard password. If I fill out the form for changing to a new password and fill in the security questions, It does not work. As soon as I hit “next” I’m recycled back to the same page.
I feel like I’ve tried it all. Power up power down on the modem and PC, factory reset the modem, clear cache/data/history, etc.
Any thoughts? Is it time for a new modem or should I wait for a service tech to come out from my ISP?
When trying to surf the web I’m sent to the attached page for the router login. I’m not given the option to enter my standard password. If I fill out the form for changing to a new password and fill in the security questions, It does not work. As soon as I hit “next” I’m recycled back to the same page.
I feel like I’ve tried it all. Power up power down on the modem and PC, factory reset the modem, clear cache/data/history, etc.
Any thoughts? Is it time for a new modem or should I wait for a service tech to come out from my ISP?
1 Reply
Its usually because you aren't hitting all the password requirements.
Make sure it has:
- 1 Upper Case
- 1 Lower Case
- 1 Number
- 1 Special Character
If that doesn't work, you can factory reset it and start over. Again, you still need to hit those requirements when setting up a password
